Payment & Billing Policy

Thank you for choosing Urban Designs Bathroom & Kitchen for your bathroom and kitchen product needs.
Our Payment and Billing Policy outlines important information regarding payment methods, billing, and related processes to ensure a smooth and secure shopping experience.

  1. Accepted Payment Methods
    We accept the following payment methods for purchases made on our website:

Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express etc.

PayPal: Customers can choose to make payments using their PayPal accounts.

Afterpay: Customers can choose to make 4 interest-free payments using Afterpay services.

  1. Secure Transactions
    All online payments made on our website are processed securely to protect your financial information. We use industry-standard encryption and security measures to ensure a safe transaction environment.
  2. Payment Authorization
    Authorization Hold: When placing an order, an authorization hold may be placed on your payment method to verify its validity and ensure sufficient funds are available.

Order Confirmation: After a successful payment, you will receive an order confirmation email detailing your purchase.

  1. Billing Information
    Accurate Billing Information: Please ensure that the billing information provided matches the information associated with your chosen payment method.

Updating Billing Information: It is the customer’s responsibility to update their billing information promptly to prevent any delays or issues with the order.

  1. Billing Disputes and Inquiries
    If you have questions or concerns regarding your billing statement or a particular transaction, please contact our Customer Support for assistance.
  2. Price Adjustments
    Prices for our products are subject to change without notice. We do not offer price adjustments for previous purchases in the event of a price reduction or promotional offer.
  3. Sales Tax
    Sales tax will be applied to orders based on applicable laws and regulations of Australia. The tax amount will be displayed during the checkout process.
  4. Promotions and Discounts
    From time to time, we may offer promotions, discounts, or coupon codes. Please review the terms and conditions associated with each promotion for details on usage and eligibility.
  5. Order Cancellation and Refunds
    For information regarding order cancellation, refunds, and our Return Policy, please refer to our dedicated [Refund and Return Policy](link to Refund and Return Policy).
  6. Contact Information
    For any inquiries or concerns related to payment and billing, please contact our Customer Support Team:

Phone: 02 9630 4790
Email: aftersales@udbk.com.au
We appreciate your trust in Urban Designs Bathroom & Kitchen and strive to provide you with a seamless shopping experience.